Legal

Privacy Policy

Last Updated: May 26, 2026

Privacy Policy

Markham Family Dental Associates (“Markham Family Dental,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, request an appointment, communicate with our office, or otherwise interact with our online services.

By using our website or submitting information through our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Mailing address
Appointment request details
Insurance or payment inquiry information
Treatment interest or dental concern information
Information submitted through forms, phone calls, emails, text messages, or other communications

We may also collect limited technical and usage information automatically when you visit our website, including:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website or traffic source
General location information based on browser or device data

2. How We Use Your Information

We may use your information to:

Respond to appointment requests and inquiries
Contact you about scheduling, dental services, or office updates
Provide patient support and follow-up communication
Process new patient forms or related requests
Improve our website, forms, and user experience
Maintain website security and prevent misuse
Comply with legal, regulatory, insurance, or operational requirements

We use the information you provide in connection with your request, communication, or relationship with our office.

3. Health Information and HIPAA

Some information you submit may relate to your dental or health care. Markham Family Dental Associates is committed to handling patient information responsibly and in accordance with applicable privacy and health care requirements.

This Privacy Policy applies to information collected through our website and online communications. It does not replace our HIPAA Notice of Privacy Practices, which explains how protected health information may be used and disclosed for treatment, payment, and health care operations.

If you have questions about your dental records or protected health information, please contact our office directly.

4. SMS and Text Message Communications

If you choose to opt in to text messaging, Markham Family Dental Associates may send you text messages related to:

Appointment reminders
Scheduling updates
Office notifications
Patient support or follow-up
Service-related communication
Promotional messages, only if you have specifically consented

SMS consent is not shared with third parties or affiliates for marketing purposes.

You can opt out of SMS communications at any time by replying STOP.
You can reply HELP for assistance.
Message and data rates may apply.
Message frequency may vary.

5. How We Share Information

We do not sell your personal information.

We may share information only when needed to operate our website, communicate with patients, provide services, or comply with the law. This may include sharing information with:

Website hosting providers
Form, scheduling, or communication platforms
Patient communication or reminder systems
Analytics providers
Payment, insurance, or administrative support vendors
Professional advisors who support our business operations
Government agencies, regulators, or legal authorities when required by law

We may also disclose information when necessary to protect our rights, respond to legal requests, investigate fraud or misuse, or protect the security of our website and systems.

6. Cookies and Analytics

Our website may use cookies, analytics tools, tracking pixels, and similar technologies to understand how visitors use the site and to improve performance.

These tools may collect information such as pages visited, time on site, browser type, device type, referring source, and general usage patterns.

This information is generally used to improve website performance, understand visitor behavior, and support marketing or advertising measurement.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Third-Party Links and Tools

Our website may contain links to third-party websites or tools, including online forms, maps, social media platforms, review platforms, payment tools, scheduling tools, or patient communication systems.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. We encourage you to review their privacy policies before submitting information through them.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information submitted through our website and communication systems.

However, no website, email system, text message, online form, or data storage system can be guaranteed to be completely secure. Please avoid submitting highly sensitive information through website forms unless the form is specifically intended for that purpose.

For urgent dental concerns or private health questions, please call our office directly.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information, where applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parent or guardian involvement.

If you believe a child has submitted personal information through our website without appropriate consent, please contact our office so we can review the information and take appropriate action.